Internet Service Requests - Setup

In order to use Internet service requests, the client computer from which you are planning to read the incoming service requests must have access to a POP3 email server. An account must be created on this server the sole purpose of which is to receive incoming service requests. How this account is set up depends a great deal on how your network firewall is configured. If your pc has direct access to the internet then you have the option of using a GOVT.com email address. If your firewall restricts access to the internet, then you must set up a pop3 server which you can access from behind your firewall which also has access to the internet. We will assume that you have an email address set up already as that is required before the internet based pages can be generated.

Start by logging into OT2 and opening the internet settings as shown below.

Enter the internet settings password

Click on the "Email" tab and enter the following information:

• The name of your POP3 server (ask your system administrator if you don't know what this is).
• The login name for the account (usually the same as the part of the email address before the "@")
• The password for the account (also provided by your system administrator or GOVT.com representative).
• The port used by your POP3 server (the default is the standard 110. This only needs to be modified if you use a non standard pop3 server or are using "port mapping" to reach your POP3 server through the firewall).

The other settings can safely be ignored for now.

Next click the "HTML" tab. Here you must enter the name of your city and state so that when OurTown2000 checks the location of the service request it will recognize it as belonging to your city.

Once you have completed these steps, your software is configured to retrieve service requests from the website.