Modifying Published Service Requests with OurTown2000

Start by opening OurTown2000 and logging in. Next select Admin->Government->Service/Contact Codes from the drop down menus as shown below.

This will bring up a screen similar to the one below:

This service request is not published (see the red arrow above). To locate one of the services you do want to publish, click the browse button (circled above). This will bring up the following screen:

Right click on the service you want to edit, which will bring the service definition edit screen back again as below:

You can see that this service is marked to be published (see red arrow above). This means that the service will appear on the citizen interaction website. To change the publish option, you must edit the service definition by clicking on the edit button (red circle above). This will allow you to check or uncheck the publish option.

You will probably be working mostly with the Glossary (definition) and Questions of the service requests, which appear at the top of each service request on the website. To modify the Glossary, click the "G" button (circled in red below). This will bring up the pop up window shown below, in which the glossary entries can be modified. Click the button to save your changes, or the button to exit without saving.

To modify the Questions for a particular service request, click the "Q" button (circled in red below). This will bring up the pop up window shown below, in which the question entries can be modified. Click the button to save your changes, or the button to exit without saving.

To publish your changes, you will have to send several files to your GOVT.com representative. Please use the GetTables program to create a copy of the files to send to GOVT.com, then attach the files to an email and send them to your contact at GOVT.com.