Help your citizens tell urgency from emergency, With i311.

"Our Nation's First Line of Defense is an Informed Citizenry." - Tom Ridge

Safety and Information Sharing Begins with i311. 

Your citizens get better service and your city saves money.  Not every problem is a crisis. Perhaps a tree branch falls onto a street sign.  Or a vacant lot needs attention. Or people want to know the route for the parade.

i311 makes it easy on everyone.

The last thing you want to do is add another layer of complexity to city services.  i311 does just the opposite by making things simpler.  Here's how this PC-based system works:

• A citizen dials 311.  At the city call center, the worker who answers the phone can see who's calling thanks to Advanced Caller ID.  The citizen's name, address, and phone number are right there on the monitor.
  
• The citizen asks a question.  With a quick keyword search, the worker finds the requested information.  The knowledge-based i311 system also makes answers to related questions easily available.  There's even a "Hot New" key for the latest information on a current situation, such as a power outage.

i311 saves aggravation for citizens.

No more guessing about which city agency to call for service.  No more getting passed from one agency to another until the right one is found.  No more getting put on hold on the phone, and no more standing in line to get information in person.  i311 lets citizens get the answers they need with one quick call.

i311 saves money for cities.

By empowering call center workers to answer any question about city services, i311 free up workers in other departments to perform other tasks.  Result: i311 can help you provide better service with no increase in budget, and may well help you save money.

i311 can even save lives.

Isn't i311 for non-emergency service?  Absolutely.  But remember, citizens who dial 311 are not dialing 911.  Too often 911 centers are swamped with non-emergency calls, and police officers waste precious time in response.  By keeping the 911 lines free for true emergencies, and by freeing up officers to deal with those emergencies, 311 service can save lives.

Run the i311 On-Line Demo 

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