OT2 Flow Chart

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Perhaps the simplest and easiest way to understand what OT2 can do for you is to present a step by step example of OT2 in use. Enjoy the Tour.

1.	Cindy Citizen contacts Town Hall via the Internet
2.	Town Hall receives Service Request from Cindy
3.	OT2 Checks her Address
4.	Cindy is added to the Constituent Service Database
5.	OT2 Determines which Department/Agency is responsible for this request
6.	Service Request Record created and work order sent to proper Department.
7.	OT2 Responds to Cindy by Letter and/or Email
8.	OT2 Sends an email message to Elected Officials that need to be notified
9.	Reports and Graphs help track Demand and Performance
10.	Build a Resource Knowledge DataBase on Departments and key Personnel
11.	Accept Permits, Applications and Payments via the Internet
12.	Citizens Cast their Vote. The Future is Here

Review

OurTown 2.0 (OT2) is an application made up of two (2) main components:

The Constituent Service Manager is the program that manages citizen requests.

This is a powerful Management tool that immediately makes your office more efficient and responsive. To see how this program works in your office Click here for a demo.

The e-Citizen Service Desk is the part your citizens see.

This is an Internet Application that, once attached to your existing Home Page, allows citizens to directly interact with their government by filling out request for service forms, and more.

Contact Government Solutions

1-877-OUR-TOWN

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