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OurTown 4.0™,
the premiere
eGovernment
solution from
UC Hub, is designed
specifically to meet the evolving needs of next-generation local
government --
OurTown 4.0™
from UC Hub is how cities work. This
online city service desk provides responsive
city services 24 hours a day, 7 days a week, and still saves
government offices time and money. The Internet
enabled software, designed to be used as a stand alone or as part of
the OurTown package from UC Hub, automatically directs a
service request to the proper city department and to the appropriate
individual. Then, it tracks the request through every step of the
process to completion.
Your citizens get better service,
your city saves money.
OurTown 4.0™ sets new standards of
premier-class
egov
solutions with its massive scalability, uncompromised high performance,
and a host of features designed to insure reliable operation, uninterrupted
access, smooth administration, and customized integration with other
systems and services. The OurTown 4.0™
product family includes:
-
OurTown 4.0™
- Citizen
Relationship
Management. Work Orders. Work Flow Management and Tracking.
Internet Messaging. Statistical Analysis and Graphs. Click on the OT2
Logo for more features and benefits.
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Here
are Some Features found in the Software that Powers Local
Government:
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- Work Orders -
OT2 is a fully featured Work Order Management System for Public Works
Departments. Based on feedback from our live presentations we have created an interactive Work Order Demo.
This link opens a new window that shows the work order screen with float-your-mouse-over descriptions. Click here to check it out. Then fill out the order form for your FREE presentation package.
- Citizen Information -
OT2 stores and tracks information and communications with citizens.
- Data Routing -
Knows which department is responsible. Places information in right
database. Sends a work order or report to the printer at the desk
of the person in charge of that service. Emails the supervisor.
Sends a fax to an outside agency or contractor.
- ABC/LEM & GASB34 -
For the uninitiated these acronyms may not mean anything. But this is an
important feature built into OT2. Activity Based Costing
/ Labor, Equipment and Materials, provide the
foundation for producing reports that tell you exactly how much it
costs to deliver services to your citizens. The General Accounting
Standards Board, Statement 34 requires that you
track this information.
- HTML Generation-
Creates Interactive Internet Web Pages based on your government
services. You don't need to have any working knowledge of how to
make a web page.
- Scaleable. Expands to fit your needs - You can start by
using OT2 in one small office, such as the Street Lighting Division of
the Public Works Department. You can then bring other Divisions
or Entire Departments on Line as desired.
- Multi-Task Assignments
- Example: A Graffiti report goes to the Public Works Department
for cleanup AND to the Police Department for investigation.
- Hundreds of
Services - Take a look at this sample list of tasks that can
be tracked with OT2.
- Optical Imaging -
You can attach a photograph, letter, form or any other document to any case.
- Auto- Responder -
Immediate Response. Web based scripts compose an email message
back to the citizen, telling them that they were heard, who will take
care of their problem and how long it will take to be resolved.
- Opinion Tracking -
Monitor Citizen Support or Opposition to Hot Issues.
- GIS Integration -
Show work, or problem areas on a digital map. Read this PDF document that gives you a full description of how OT2 integrates with AutoDesk.
OT2 also works with Microsoft MapPoint and our new ESRI interface is due in the fall of 2004.
- Connect with Other Databases -
Works well with other software packages. OT2 (OurTown 4.0) is the center point for all citizen contact. For
specialty cases it passes the data to the target application for the
specified department.
- Work Flow Status Reports -
View work in progress. Who has been assigned the work, when, why is
it not complete, when is completion expected.
- Tickler Reports -
Reminds you to do work on a certain date.
- Batch Printing -
Print out groups of work orders sorted for best performance planning.
- Analysis -
Select from pre-programmed reports that give you totals of work orders received vs. total completed and
total outstanding. Total Performance Review system.
- Report Generator -
Design and publish your own reports using the Query Maker Reporting tool.
- Graphs and Graphs of Analysis
- Create stunning Graphs to accompany in-depth cross-tabs and other
analytical reports.
- Caller ID -
Displays the name, address and contact history of the constituent
calling.
- Export -
Use OT2 data with other programs such as Excel, dBase, Word, Informix, Oracle, etc.
Click Here for the On-Line Demo.
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